Careers at Pathway

Network Support Technician

The Network Support Technician provides Tier 2 Technical Support to Pathway clients and will work directly with customers to ensure a high standard of service and customer satisfaction.

The key roles of a Technical Support Representative include:

	Monitors, troubleshoots, tracks, and resolves customer
	Handles escalations for complex connectivity issues
	Investigates and resolves technical issues by understanding cause, impact on systems, services, and the customer
	Mentors and trains Tier 1 Support Technicians
	Ensures timely, accurate and detailed communication including customer and ticket updates
	Participates in the rotating on-call schedule
	Performs Field Technician duties at client sites on project or service calls within GTA

Required Technical Skills

	Experience in WAN/LAN technologies, protocols and programs such as web servers, SQL, IIS, FTP, SSH, e-mail, databases. CCNA is a plus.
	Technical knowledge of security issues surrounding network and Internet technology
	3 to 5 years experience in an IT Administration or Network Operations settings (preferred ISP environment) along with demonstrated leadership skills
	Knowledge of Windows Server is essential
	UNIX/Linux technical knowledge a great asset
	Hands-on experience in configuring CISCO router and PIX firewall

Other Skills

	Integrity
	Individual Accountability
	Operational Excellence
	Customer Service Orientation
	Teamwork and Collaboration
	Adaptability and Initiative

Contact

Please submit your resume by email with the job title in subject line to or fax to (416) 214-6238. We appreciate your interest in our job opportunities, however, only those applicants selected to proceed in the process will be contacted.