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What is EasyMail?
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Pathway's EasyMail is a secure, easy to use, web-based communication and organizing tool. Using only a web browser you can: |
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Send and receive email |
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Create, rename and delete mail folders |
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Filter and sort your messages |
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Report spam and non-spam |
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Create your own email Whitelist and Blacklist |
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Create and manage contacts |
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Schedule events |
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Keep notes |
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How do I get an EasyMail account?
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EasyMail is free, and is included with every Pathway Internet service that includes email. You can learn more about Pathway's products and services by visiting our Products and Services page
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How do I access my EasyMail account?
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You can access EasyMail using any web browser. Go to the main Pathway homepage , simply type in your User Name (your email address) and Password under Customer Login. You can also access EasyMail by visiting and typing in your User Name (your email address) and Password. |
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What is my Default Identity? Why do I need to set up a Default Identity?
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Much like other email clients, you are required to set up a personal profile so that EasyMail can identify you as an user.
Setting up your default identity allows you to determine the name, email address, the reply-to email address, and other optional fields that will appear in your email when you send an email. |
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How do I set up my Default Identity?
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On the main EasyMail page, click on Options and select Personal Information. Fill in the required fields and click Save Options. For more optional fields (e.g. alias addresses, signature), go to the Inbox main page. Click on Options, then Personal Information and fill in the desired fields. |
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How much storage space do I have in my EasyMail mailbox?
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Each user now has 1 GB of storage space available per mailbox. |
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What's new in EasyMail?
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Pathway has improved EasyMail to better suit your needs. EasyMail includes a new interface and contains many more features than the earlier version. The new version was launched on March 9, 2006. |
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What is the difference between the old and new versions of EasyMail?
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The previous version of EasyMail provided basic email functions necessary for sending and receiving emails. EasyMail now contains a new interface and several added features to better suit your needs. Essential utilities such as the Spam Quarantine folder, Vacation Mail and Email Forwarding, which were accessible only via the User Services section of Pathway's web site, are now directly integrated into EasyMail. We have also included several organizing tools, such as a Calendar and Notes, which allow you to schedule appointments and manage your schedule. |
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What are the benefits of the new EasyMail?
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The new EasyMail offers the added benefits of allowing you to access your email, manage spam control settings, create custom filtering rules, schedule events and maintain your contacts using only a web browser.
Essential email utilities such as the Spam Quarantine folder, Vacation Mail and Email Forwarding, which were earlier accessible only via the User Services section of Pathway's web site are now directly integrated into EasyMail.
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What are the new features of the new EasyMail?
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Pathway has increased the storage space available to each user from 50 MB to 1 GB per mailbox. There are now more menu options to help you keep organized. With the menu located on the left side of the page, you now have the option of expanding or collapsing each menu to access new features.ww
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New features include:
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Multiple mail folders including Sent Mail, Drafts, Spam and Trash folders. |
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Mail Filtering rules to automatically store incoming emails into the appropriate folders. |
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Spam management tools integrated in EasyMail. You can now manage your spam options directly in EasyMail without having to log into User Services. |
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Whitelists and Blacklists for improved spam management. |
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Customizable vacation email messages to use when you are away. |
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Ability to move messages between folders and sort them. |
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An Address Book to maintain your contact lists. |
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Calendar management to schedule important events. |
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Notes to keep track of ideas, reminders or questions. |
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A Search function. |
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How do I log into the new EasyMail?
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You can access the new EasyMail the same way as before by logging in at our website at . |
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Do I have to download new software to access EasyMail?
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No, you can access EasyMail simply by logging in at our website at . |
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Do I have to create my email account again?
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No, your existing email account will remain unchanged. |
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Will I still have access to my old emails?
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Yes, all of your old emails will be transferred to your new EasyMail inbox.
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I customized email forwarding, vacation mail and email filters in User Services, will these settings remain the same in the new EasyMail?
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No, these settings in the new EasyMail are reset to default. If you had customized these settings in the User Services section on the Pathway website, you will have to customize these features again directly in the new EasyMail.
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Can I choose my own email interface?
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No, the new interface was created to better suit the needs of as many of our clients as possible. |
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How has the spam control feature changed in the new EasyMail?
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Spam management has become more convenient. Instead of having to log into the User Services section on Pathway's web site to check your Quarantine Mailbox, it is now accessible directly from your Inbox item labelled SPAM. You can also create and customize spam filters (i.e. Whitelists) directly in EasyMail. |
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You can report spam directly in EasyMail. In your Inbox, simply select the spam email by clicking on the checkbox beside the email and click on Report as Spam at the top of the message screen. |
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How do I report spam?
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How do I report non-spam?
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Pathway uses smart, state-of-the-art technology to filter out unwanted emails. However, no system can completely eliminate spam. To help improve the accuracy of our spam control system, please report spam emails which make it through our filters. You can report spam in the following way: |
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Report spam directly in EasyMail. In your Inbox, simply select the spam email by clicking on the checkbox beside the email and click on Report as Spam at the top of the message screen. |
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Alternatively, you may add specific email addresses to your so that emails from these addresses will be blocked and prevented from being delivered to your Inbox. |
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What are Whitelists and Blacklists?
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A Whitelist is a list of email addresses that you deem safe. You create your own list of email addresses which will bypass Pathway's spam filter system and be delivered directly to your email Inbox.
A Blacklist is a list of email addresses that you wish to block. Email addresses on your Blacklist are prevented from being delivered to your email Inbox. |
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I selected the Spam tagging option with the old EasyMail. Will my spam filtering options change in the new EasyMail?
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No, if you selected Spam tagging in the past, your settings will not change. You will continue to receive spam emails labelled as ***SPAM*** in your Inbox. |
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How do I create filter (rules) to put all tagged emails in a separate mailbox?
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You can create filters (rules) by selecting the Filters menu and clicking on New Rule. From the Select a field drop down list, select Subject and type in the keywords (e.g. Spam) that will trigger the email to be delivered to a specified mailbox. In the Deliver into my INBOX: drop down list, select the mailbox that you wish the email to be delivered to.
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Why do I receive emails tagged as ***SPAM*** when I report an email as non-spam or have added the email address to my Whitelist?
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This is a temporary issue and is intended for the convenience of several customers who use local email filters based on tagged email subject lines to sort out unwanted email. We will be moving to a transparent tagging system very shortly, which will eliminate this problem.
To deal with this temporarily, we recommend that you create a local email filter to put all tagged emails in a separate mailbox. |
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Can I import/export my address book using EasyMail?
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Yes, EasyMail has an import/export feature that allows you to import your address book into EasyMail so you won't have to create a new one. Similarly, you can export your address book from EasyMail into other mail clients. |
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What is Vacation Mail?
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Vacation mail allows you to create and customize automatic responses to individuals when they send you an email while you are away. This feature is useful when you want to let others know you will not be able to respond while you are away.
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What is Email Forwarding?
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Email forwarding allows you to redirect emails from your Pathway account to other email addresses. |
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