| How does inbound email virus scanning work? |
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| Should our virus scanning software discover a virus in the e-mail sent to you, the following things will happen: |
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The virus scanning software will attempt to disinfect (disable) the virus. If the disinfection is successful, the "cured" file will be sent to your mailbox with a message advising you that a virus was detected and removed from your inbound e-mail. |
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In the rare event that the virus scanning software is unable to disinfect the virus (note that all viruses cannot be disinfected) we will still deliver the original virus-embedded file to your mailbox for your records. However, we will include with your e-mail, an alert message advising you that a virus was detected but could not be removed from your inbound e-mail. Why? Pathway realizes that your e-mail belongs to you and you alone. We will, therefore, not destroy an e-mail addressed to you. However, our alert will advise you that a virus was detected. We strongly suggest that you destroy the infected file if you are unable to open it safely yourself. |
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In rare cases the virus scanning software may detect that the email sent to you contains a password protected archive file (zip, tar, war). This can prevent our Virus Scanner from doing a complete inspection of email. Several viruses spread using this method to prevent detection by virus scanners. In this case you will receive a warning message. The warning message will have an attachment containing the original, unaltered email as it was sent to you. The warning message will advise you to verify the legitimacy of such email. |
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In rare cases the virus scanning software may detect that the email sent to you contains a corrupted file.This can prevent our Virus Scanner from scanning such file. You will receive a warning message. The warning message will have an attachment containing the original, unaltered email as it was sent to you. The warning message will advise you to delete such email. |
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In rare cases the virus scanning software may detect that the email sent to you contains a file, which is similar to known viruses, but not present in its virus database. In this case you will receive a warning message. The warning message will have an attachment containing the original, unaltered email as it was sent to you. The warning message will advise you to verify the legitimacy of such email. |
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| Who may subscribe to this service? |
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Inbound e-mail virus scanning is available to all Pathway clients. If you are a Pathway corporate or residential high-speed customer, please rest assured that your incoming email is already being scanned for viruses. This service is available free of charge to:
1) Broadband, Fibre, T1, ISDN, Dual Analog and Wireless business Internet clients
2) Residential FastPath and LightPath high-speed subscribers
If you are not a Pathway corporate or residential high-speed customer you may sign for inbound e-mail virus scanning service for only $9.99 a year (plus GST) per mailbox - that's less than 85 cents a month.
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| Can anyone at Pathway read my e-mail if it is being scanned for viruses? |
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| No. All your inbound e-mail is scanned by enterprise class software completely automatically. NO Pathway employee has the ability to read, search or otherwise access or retrieve information from your e-mail at any time. |
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| Does Pathway guarantee that you will never receive (or send) a virus? |
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| Pathway uses one of the best commercial virus scanning and disinfection software tools available in the market - software that has been endorsed by industry experts, commercial organizations and other large ISPs. However, no virus scanning service can guarantee that you will never receive a virus-infected file - and Pathway does not, and cannot, guarantee that you will never receive a virus. There are two reasons for this: |
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Pathway's virus scanning service scans only e-mail - the most common form of virus transmission. There are several other means through which your computer system(s) can still be infected with viruses, including via files downloaded from websites, floppy disks or FTP sites. |
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New viruses are constantly being created and distributed every day. Pathway's scanning service regularly updates virus signatures (the profiles of known viruses) every hour from a very large commercial database of known viruses. This database is constantly managed, maintained and updated by a professional services firm, which is acknowledged as a world leader in anti-virus software. However, there is always the chance that new viruses propagate before they are entered into the virus database. |
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| I already have anti-virus software already installed on my system. Why do I need Pathway's service? |
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| We at Pathway are constantly asked by our users why their systems have become infected even though they have anti-virus software installed on their computers. In general, commercially purchased software requires you to: |
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Initially purchase virus protection software and configure and install it |
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Pay an annual subscription fee and |
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Perform live updates of virus signatures yourself REGULARLY. For your software to be truly effective, you MUST update your virus signatures every time you log on and before you check your e-mail. |
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Should you fail to perform each of these tasks, chances are that you open your system up to access by viruses.
With Pathway's service, there is no software to install or configure. All your e-mail is scanned before it is even delivered to your mailbox. Virus patterns (signatures) are updated every hour. You do not need to perform live updates. Should our software detect a virus in your inbound e-mail, not only do you receive an alert, but so does the person sending you the e-mail. And the service is truly inexpensive - our solution costs less than 85 cents per mailbox per month.
It is a good idea to have some anti-virus software available on your home or office system. This will help you clean your system of a virus if you are hit. If you do subscribe to our virus scanning service there should be no adverse impact on your system if you already have other anti-virus software installed. |
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| Will Pathway's service clean my computer system of viruses if my system is inadvertently infected with a virus? |
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| No. If your system is infected with a virus, Pathway's virus scanning service cannot clean up your computer system. There are, however, several sources from where you can obtain one-time applications and patches that will clean your system. We will try to publish these sources from time to time for your benefit. Prevention is still the best cure. |
| To receive constant protection against viruses and other Internet threats, subscribe for Pathway’s Personal Security Suite. This all-in-one solution provides world-class protection that proactively combats online intrusions and attacks so you can safely use the web, check email and download music. Click here for more information. |
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| How much does the service cost? |
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| Our inbound e-mail Virus Scanning Service is available completely free of charge to |
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Broadband, Fibre, T1, ISDN, Dual Analog and Wireless business Internet clients |
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Residential FastPath and LightPath high-speed subscribers |
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| and for a low annual fee of $9.95 to the rest of Pathway users. Tax (GST) is extra. There is NO set-up fee. Please note that given the size of the fee, we can only accept payment for the full year in advance. When you subscribe (on-line, on Pathway's web page) you will be able to activate the service immediately. |
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| How do I pay? |
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a. By credit card
If your credit card number is on file with us, we will charge your card the annual fee as soon as you subscribe on Pathway's website. When you subscribe you will be authorizing debit to your card on file with us.
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b. By cheque or by cash
If you are paying by cheque or by cash, please ensure that your payment reaches us within seven business days. You will shortly receive an invoice by e-mail for your records. Please make your cheque payable to "Pathway Communications". Cash payments may be made at our offices between 9 a.m. and 5 p.m. on weekdays. Our address remains the same: |
Pathway Communications
105 Commerce Valley Drive West
Suite 500
Markham, Ontario
L3T 7W3
We ask that your payment reach us within seven business days of your signing up for service. The virus scanning service will be suspended after that date without notice. |
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| Do I have to renew the service every year? |
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| We will automatically renew your annual virus scanning service on the anniversary date of your signing up for the virus scanning service unless you advise us not to. |
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| We have dedicated high speed Internet Services with Pathway. Is the service available to us? |
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| Absolutely. Pathway is offering inbound virus scanning services completely free of charge to all corporate clients who have full time, (dedicated) ISDN, ADSL, T-1 or Dual Analog services with us. If you are a corporate client with such a service, please rest assured that this service is included free of charge for ALL your mailboxes and that your inbound e-mail is already being scanned for viruses. Please note that to use this service, you need to be using Pathway's mail servers, and not your own. |
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| When will the service be activated? |
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| In the interest of ensuring the protection and safety of your systems, we will activate virus scanning for your inbound e-mail as soon as you sign up for the service online. |
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| How do I cancel my subscription to the service? |
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| For security reasons, you cannot "unsubscribe" or cancel your virus protection service from Pathway's website. To cancel your subscription please fax our accounts department a written notice asking us to cancel or terminate your virus scanning service. Please note that there are no refunds for partial monthly or annual payments upon cancellation. |
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| How will I be notified if I received an email containing a virus found by Pathway's service? |
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You will receive the following warning message:
a. If the virus was cured… |
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---WARNING+++WARNING===WARNING-----WARNING+++WARNING===WARNING-
This automated message is being sent to you by Pathway Communications - the Internet Service Provider used by your e-mail sender. Pathway's E-mail Virus Scanning Service has detected that YOU MAY HAVE RECEIVED AN E-MAIL MESSAGE INFECTED WITH THE FOLLOWING VIRUS(ES) SENT TO YOU BY %SENDER%:
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ALERT: VIRUSES DETECTED
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%VIRUSNAME%
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PLEASE READ THE FOLLOWING IMPORTANT INSTRUCTIONS BEFORE PROCEEDING FURTHER:
1. Attached you will find the original E-mail sent to you. The email contains file(s) in which viruses were detected. Pathway's Virus Scanning Service was ABLE TO DISINFECT the virus(es) found in the E-mail.
2. You may safely open the attached E-mail and read it. We have informed the sender of the problem. This message is for your benefit so that you are aware that the attached E-mail has been disinfected and, therefore, altered.
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DISCLAIMER
Pathway Communications' virus scanning service will perform only in accordance with the applicable technology used and within limitations specified by the producers of the software, technology and equipment used to deliver such service. Pathway does not guarantee that the service will be error free and disclaims all warranties, whether expressed or implied, including the implied warranties of merchantability and of fitness for a particular purpose.
Limitation of liability, Pathway specifically disclaims any and all responsibility for any damage either direct, indirect or otherwise, suffered by any person, organization, group or entity due to loss of data, delay, non-delivery or service interruptions. In no event will Pathway Communications or its employees or officers be liable for any consequential, incidental or special damages, including any loss of profits, business interruption, or loss of data arising out of the use or inability to use this service, even if Pathway has been advised of the possibility of such damages. In no event shall Pathway's liability under this agreement exceed the amount of the service fees actually paid by you in respect of the service.
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| b. If the virus couldn't be disinfected… |
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---WARNING+++WARNING===WARNING-----WARNING+++WARNING===WARNING-
This automated message is being sent to you by Pathway Communications - the Internet Service Provider used by your e-mail sender. Pathway's E-mail Virus Scanning Service has detected that YOU MAY HAVE RECEIVED AN E-MAIL MESSAGE INFECTED WITH THE FOLLOWING VIRUS(ES) SENT TO YOU BY %SENDER%:
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ALERT: VIRUSES DETECTED
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%VIRUSNAME%
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PLEASE READ THE FOLLOWING IMPORTANT INSTRUCTIONS BEFORE PROCEEDING FURTHER:
1. Attached you will find the original E-mail sent to you. The email contains file(s) in which virus(es) were detected. Pathway's Virus Scanning Service COULD NOT DISINFECT the virus(es) found in the email. We are sending you this message, and the original E-mail, for your records only.
2. If you do not know how to safely open an infected e-mail, WE STRONGLY RECOMMEND that you DELETE the E-mail. We have informed the sender of the message about, the virus detected.
3. Should you need to open the original e-mail to read it, you FIRST need to save it on your hard drive with a .txt extension (Save As text file). You may then use an appropriate text editor (e.g. Notepad) to read the message.
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DISCLAIMER
Pathway Communications' virus scanning service will perform only in accordance with the applicable technology used and within limitations specified by the producers of the software, technology and equipment used to deliver such service. Pathway does not guarantee that the service will be error free and disclaims all warranties, whether expressed or implied, including the implied warranties of merchantability and of fitness for a particular purpose.
Limitation of liability, Pathway specifically disclaims any and all responsibility for any damage either direct, indirect or otherwise, suffered by any person, organization, group or entity due to loss of data, delay, non-delivery or service interruptions. In no event will Pathway Communications or its employees or officers be liable for any consequential, incidental or special damages, including any loss of profits, business interruption, or loss of data arising out of the use or inability to use this service, even if Pathway has been advised of the possibility of such damages. In no event shall Pathway's liability under this agreement exceed the amount of the service fees actually paid by you in respect of the service.
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| How will I be notified if I have sent out an email with a virus? |
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You will receive the following warning message:
a. If the virus was cured…
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---WARNING+++WARNING===WARNING-----WARNING+++WARNING===WARNING-
This is an automated message from Pathway Communications' E-mail Virus Scanning Service. Our virus scanning system has detected that YOU MAY HAVE SENT AN E-MAIL MESSAGE TO %RECIPIENT% INFECTED WITH THE FOLLOWING VIRUS(ES):
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ALERT - VIRUSES DETECTED:
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%VIRUSNAME%
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Please note that the e-mail address you see above may have been translated for delivery from the original virtual e-mail address used by you.
Pathway's Virus Scanning Service has detected a virus(es) in your e-mail and your message has been disinfected by our Virus Scanning Service.
You may wish to take the necessary steps to scan and disinfect your own computer system and resend this message thereafter.
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This message is being sent to you as a matter of record. Pathway Communications does not assume any liability or obligation whatsoever, either directly or indirectly, in respect of identifying, disinfecting or delivering any e-mail messages received and makes no warranties of any kind, whether expressed or implied, in relation to the accessibility, accuracy, reliability, safety or quality of the files or E-mail and exercises no control and has no responsibility whatsoever over the information passing through its system.
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| b. If the virus couldn't be disinfected… |
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---WARNING+++WARNING===WARNING-----WARNING+++WARNING===WARNING--
This is an automated message from Pathway Communications' E-mail Virus Scanning Service. Our virus scanning system has detected that YOU MAY HAVE SENT AN E-MAIL MESSAGE TO %RECIPIENT% INFECTED WITH THE FOLLOWING VIRUS(ES):
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ALERT - VIRUSES DETECTED:
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%VIRUSNAME%
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Please note that the e-mail address you see above may have been translated for delivery from the original virtual e-mail address used by you.
Pathway's Virus Scanning Service couldn't disinfect the virus(es) found in your e-mail. You may wish to take the necessary steps to scan and disinfect your own computer system and resend this message thereafter.
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This message is being sent to you as a matter of record. Pathway Communications does not assume any liability or obligation whatsoever, either directly or indirectly, in respect of identifying, disinfecting or delivering any e-mail messages received and makes no warranties of any kind, whether expressed or implied, in relation to the accessibility, accuracy, reliability, safety or quality of the files or E-mail and exercises no control and has no responsibility whatsoever over the information passing through its system.
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Pathway SecureNet
Pathway SecureNet
